Loop

Loop is the exchange-first returns platform for Shopify brands. Our platform is designed to encourage your customers to exchange rather than requesting a refund, retaining more revenue on your returns as a result. 600+ brands use Loop, which has helped retain $325M and counting. How does it work? First, customers initiate a return on your site or in-app. Second, our software uses data and logic to identify the best return resolution for each customer and prompts them with an offer to exchange for another product, Issue a full refund, or request a partial refund. Third, if the customer accepts your offer to exchange, they receive shipping labels to send back their return - all without having to involve Customer Service. Finally, you automatically process the exchange in Shopify and the customer receives their new product (typically 3-5 days later). If you’re interested in retaining more revenue from your returns and scaling your Shopify brand, sign up for Loop today.